Privacy Policy

Theracare Psychology and Wellness, Inc. (DBA Talk Therapy)

Last updated: September 14, 2026

This policy explains what information we collect through our website and our internal systems, how we use it, and who we share it with.

A note on health information. This policy covers our website and our internal business systems. Protected health information created in the course of treatment is governed separately by our HIPAA Notice of Privacy Practices, which is provided to every patient.

Information we collect

From website visitors. If you contact us through the website, we collect the name, email address, phone number, and any message you choose to provide, so that we can respond to you.

From our staff. For employees and contracted clinicians, we collect the contact and employment information needed to run the practice, including the work phone number assigned to them. If a clinician opts in to check-in text alerts, we also record that consent: the date and time they opted in and the exact wording they agreed to.

From patients checking in at our offices. Our waiting-room check-in kiosk records only the patient's initials, the provider they are seeing, the office, and the time of arrival. The kiosk does not collect names, dates of birth, telephone numbers, insurance details, or any clinical information.

How we use information

We use the information we collect to:

respond to enquiries submitted through our website;
administer employment and operate the practice;
notify a clinician who has opted in that their patient has arrived for an appointment.

We do not use any of this information for advertising, and we do not sell it.

Text messages

A clinician's work phone receives check-in text alerts only if that clinician has opted in themselves, by ticking an unchecked consent box in their own profile in our staff portal, as described in our SMS Terms and Conditions. Screenshots of the opt-in are at portal.talktherapyoc.com/sms-consent. An administrator cannot opt anyone in.

No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Mobile numbers are not sold, rented, or released to any third party for their own use. Text messages are transmitted through our messaging provider solely for the purpose of delivering the message.

Message frequency: about one message per in-person appointment. Message and data rates may apply. Staff may opt out at any time by replying STOP to any message or by unticking the check-in text box in their profile. Reply HELP for help.

Who we share information with

We share information only with service providers who help us operate the practice — for example, our messaging provider and our software hosting provider — and only to the extent needed to deliver that service. These providers are not permitted to use the information for their own purposes.

We may also disclose information where required by law.

Text messaging: consent and data sharing

Mobile phone numbers and SMS consent data are collected only from our own employees and contracted clinicians, and only for the internal operational notifications described above. They are never collected from patients or from members of the public.

We do not share, sell, or provide mobile phone numbers or messaging consent data to third parties or affiliates for marketing or promotional purposes. All of the sharing described above excludes text messaging originator opt-in data and consent; that information is not shared with any third party for any purpose.

How long we keep information

We keep information for as long as needed for the purpose it was collected and for any period required by law or by our professional obligations, after which it is deleted.

Security

We use access controls, encryption in transit, and role-based permissions to protect the information we hold. No system is perfectly secure, but we take reasonable measures appropriate to the sensitivity of the information.

Your choices

You may ask us what information we hold about you, ask us to correct it, or ask us to delete it where we are not required to retain it. Contact us using the details below.